spso Scottish Public Services Ombudsman Watch Campaigning for a more accountable & effective Scottish Public Services Ombudsman
Useful web site links
There are two campaign groups that are largely made up of people who have contacted this web site with similar bad experiences with the spso and that campaign for transparent public accountability in Scottish governance and for improvements in all aspects of the Scottish complaints handling service. One is ‘Accountability Scotland’ and the other is ‘Integrity4Scotland’. Details including how to contact and support them, are to be found on their websites:
‘Example of how the SPSO failed a member of the public when she complained about the service provided by a GP to her father. The SPSO did not uphold her complaint and replied "At this point it may be helpful to explain that the subjects to be investigated are decided by this office rather than by complainants. This applies also to the evidence that is considered necessary for the investigation and to the details that are included in the report."
A web site highlighting mental health issues and the injustices of how it is dealt with by the Police. This site also gives an insight into how the New Ombudsman Jim Martin operated while he was the Police Complaints Commissioner.
This site tells the Authorities how to run a "Model complaints" system.
The site also demonstrates the major difference between how the Scottish Public Services Ombudsman treats complaints about the service they provide compared to how the expect everyone else to run a model complaints system.
The main difference is the Scottish Public Services Ombudsman (SPSO) does not accept or formally investigate or report any complaints about themselves.