The Scottish Public Services Ombudsman Act 2002 (link)  section 18 -  "Protection from actions for
defamation" states:

(1) For the purposes of the law of defamation, the following are absolutely privileged-

(a) any statement made by the Ombudsman in pursuance of section 11, 15, 16 or 17,
(b) any statement made by-
(i) the person aggrieved,
(ii) a person authorised for the purpose of subsection (1)(b) of section 9,
(iii) a person falling within subsection (3) of that section, or
(iv) a listed authority,
in communicating with the Ombudsman for the purposes of this Act, or by the Ombudsman in     
communicating with any such person or authority for those purposes,
(c) any statement made in pursuance of arrangements under section 15(4) or 16(5).

(2) In subsection (1), "statement" has the same meaning as in the Defamation Act 1996 (c.31).

When making a complaint to the Scottish Public Services Ombudsman (SPSO) it is important that the
complainant understands what constitutes "Maladministration" and how to submit a complaint. Your
complaint can be strengthened by using this knowledge and following these steps:

Link to Step 3: Definition of Maladministration
spso Scottish Public Services Ombudsman Watch
Campaigning for a more accountable & effective Scottish Public Services Ombudsman
Protection from defamation when making complaints to the SPSO
SPSO Act 2002
Protection from defamation